From the Managing Director
HJL Underfloor Ltd strives to exceed the expectations of our customers, based on an inherent understanding of their specific requirements, gained through the many years of experience of its Managing Director.
HJL Underfloor Ltd seeks to operate in a spirit of openness and cooperation and in so doing, to provide clarity of purpose and a seamless integration of the contract process.
1. Core Values
1.1 Leadership
The Managing Director provides focus, clarity of purpose and the platform upon which all employees, sub-contractors and associates are fully involved at all stages of the contract process in order to achieve the company’s objectives
1.2. Client Focus
HJL Underfloor Ltd seeks to understand the specific needs of its clients and to meet their expectations in all aspects of the contract process.
1.3. Involvement of People
HJL Underfloor Ltd firmly embraces a policy of involvement of employees, sub-contractors and associates at the very beginning of the contract process, thus enabling full integration and coordination of expectations.
1.4. Quality Management
In an effort to achieve more effective and satisfactory results, HJL Underfloor Ltd have identified and understand systematic and inter-related contract processes. The company operates a quality assurance system designed to integrate with BSEN ISO 9001 : 2000.
1.5. Mutually Beneficial Supplier Relationships
HJL Underfloor Ltd. recognises the importance of it’s suppliers to the contract process and has established specific partnering agreements in order to provide our clients with the best possible design services, materials and installations at the most competitive prices, without compromising quality.
1.6. Continual Improvement
The company welcomes feedback from employees, sub-contractors, associates and clients alike in an effort to continually improve performance.
John S. Coulson
Managing Director
HJL/GEN/01
Rev 01 Nov 2004
